The Customer Success Pro Podcast
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.
Learn more at: thecustomersuccesspro.com
The Customer Success Pro Podcast
How to Get Hired in Customer Success in a Tough Job Market with Jared Orr
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
In this episode of the Customer Success Pro podcast, hosted by Anika Zubair, guest Jared Orr, a Senior Customer Success Manager and copywriter, shares his journey overcoming job loss and finding success in a challenging job market. Jared discusses his experiences with layoffs, the importance of networking, and strategies for preparing for interviews and handling homework assignments. He also emphasizes the critical nature of investing in coaching and adapting to market changes. This episode offers practical advice for CS professionals navigating their career paths and how to find and land their next job in Customer Success.
Timestamps:
00:00 Introduction to the Customer Success Pro Podcast
01:03 Meet Jared Orr: A Journey Through Startups and Layoffs
03:05 Jared's New Role
07:59 Navigating Job Loss and the Tough Job Market
13:39 Starting a Copywriting Business
20:43 Job Hunting Tips and Horror Stories
23:29 Sharing a Personal Interview Experience
24:34 Advice for Hiring Managers
26:49 Preparing for an Interview
30:05 Handling Homework Assignments
34:11 Networking and Landing a Job
39:28 Reflecting on Job Hunting Strategies
41:29 Quickfire Questions
Connect with Anika:
Website: thecustomersuccesspro.com
Coaching with Anika: CSM RevUP Academy
Connect with Jared:
Article: https://www.csinsider.co/email/how-to-ace-your-mock-qbr-interview
Jared has been a CSM since 2018. He's been heavily involved in startups throughout most of his career. Currently, he works as a Senior CSM at vCom Solutions and lives in Queen Creek, Arizona with his wife and daughter.
Music by AudioCoffee: https://www.audiocoffee.net/
