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The Customer Success Pro Podcast

Welcome to The Customer Success Pro Podcast by Anika Zubair

February 28, 2024 Anika Zubair Season 1 Episode 0
Welcome to The Customer Success Pro Podcast by Anika Zubair
The Customer Success Pro Podcast
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The Customer Success Pro Podcast
Welcome to The Customer Success Pro Podcast by Anika Zubair
Feb 28, 2024 Season 1 Episode 0
Anika Zubair

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company. If you have specific topics you would like me to cover in this podcast please message me on Linkedin!

Make sure you hit FOLLOW so you don’t miss out on any new episodes when they drop every month.

I can’t wait to chat with you soon!

Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn:  https://www.linkedin.com/in/anikazubair/
YouTube: https://www.youtube.com/@TheCustomerSuccessPro



Music by AudioCoffee: https://www.audiocoffee.net/

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Show Notes Transcript

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company. If you have specific topics you would like me to cover in this podcast please message me on Linkedin!

Make sure you hit FOLLOW so you don’t miss out on any new episodes when they drop every month.

I can’t wait to chat with you soon!

Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn:  https://www.linkedin.com/in/anikazubair/
YouTube: https://www.youtube.com/@TheCustomerSuccessPro



Music by AudioCoffee: https://www.audiocoffee.net/

Hiya, welcome to the Customer Success Pro Podcast, a podcast for anyone working in or interested in the customer success field. So whether you have 10+ years of experience in CS or you are a CS Pro newbie you have come to the right place to get the hottest tips, tricks and best practices.

I am Anika Zubair with over 13 years of CS experience, I am a Customer Success executive leader, Award Winning CS strategist, CS Coach and customer success fanatic. I help CS Leaders and CSMs build and scale world class CS processes and teams. I am a strong believer that Customer Success is not a destination but a journey and it can be a tough journey but I am here to help. This podcast was created to help make your CS journey a bit easier to navigate.

Customer Success is no easy job, but it is essential to have your customer succeed with your product in order for your company to succeed. Sometimes when building customer success at a startup or at any SaaS business the journey can feel a bit lonely, but that is where I am here to help.

Each month on this podcast we will dive in deeper to topics like how to shift your mindset for reactive to proactive customer success, how to accelerate your career into the c-suite, how to build a personal brand in customer success, how to scale customer success, what tactics and tips will make your more strategic as a CSM and much much more.

If this all sounds good to you please make sure you subscribe to this podcast on apple podcasts or spotify or anywhere you listen to podcast so you never miss a new episode as soon as they come out. Also if you do not already follow me on Linkedin please come hang out with me there, you can find me at linkedin.com/in/anikazubair. and make sure to share this podcast, because sharing is caring! Can’t wait to chat with your soon and Cheers to your customer success journey!